Training & Workshops
What Kind of Ish Are You Dealing With?
Assess and learn from past conflicts. Lead well during present conflicts. Establish a clear plan to minimize future conflicts.
We don't simply deploy mundane lecture-style presentations. Instead, we present dynamic, interactive training events that energize and inspire audiences, giving them practical knowledge that will transform them and their organizations.
From large to small organizations, we have a customizable solution for you. Each training and workshop can be specially tailored for your needs and delivered in a variety of formats including in-person or virtual, single-day or multi-day workshops, lunch and learns, or conference presentations.
Real Tact Leadership
Workshop
4-Hours or 8-Hours
Conducted in-person or virtually
As former hostage negotiators and crisis intervention experts, we know that our ability to resolve high-stakes conflicts with others hinges on our ability to regulate our own emotions and behaviors under pressure.
Unfortunately, many leaders lack the self-awareness, self-confidence, and self-control to manage themselves well when facing conflict and under pressure. As a result, they carry unresolved tension and discord within them that can negatively impact those in their care.
Throughout this workshop, attendees will dive into the 3-Core Pillars of the Real Tact Model®, elucidating the roles of self-awareness, self-confidence, and self-control in minimizing internal conflict.
Blending the best practices of intrapersonal conflict management with the best practices of hostage negotiations used in high-stakes negotiations around the world, participants will gain a comprehensive understanding of how to effectively communicate and lead themselves through conflict with tact and confidence.
Key Takeaways & Learning Objectives:
Develop leadership presence by improving communication through tension and presence under fire:
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Utilize The Real Tact Model® to minimize gaps in conflict competence that can lead to Blind, Emotional, and Unpredictable Leadership styles
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Discover your unique conflict style and learn how to effectively resolve conflict according to your own tolerances, tendencies, and triggers
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Identify the key behavioral derailers that can interfere with your ability to lead yourself and others through conflict
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Learn to recognize and reset psychological barriers in yourself that affect decision quality
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Discover practical ways to build safe and responsive organizations while leading incredibly connected teams through conflict and adversity
Conflict Management
Workshop
2-Hour or 4-Hour Option
Conducted in-person or virtually
The primary objectives of Hostage Negotiators and crisis experts during a critical incident are to contain, isolate, and negotiate.
They understand that the surest way to a successful outcome is the timely establishment and deployment of a strategic plan to mitigate conflict before it has a chance to grow and spread. Equipped with the same processes, leaders can do the same.
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During this workshop, attendees will discover how to effectively manage conflicts before they spread into crises, and how to mitigate the fallout of conflict that often goes unaddressed. Gleaning practical insights from hostage negotiation and crisis intervention, attendees will learn how to effectively recognize, respond to, and reset conflict that impacts individuals, teams, and the organization as a whole.
Key Takeaways & Learning Objectives:
Develop the effective leadership & communication skills necessary to lead diverse groups of stakeholders while championing a culturally competent organization:
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Gain a baseline of understanding for conflict management best practices
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Explore and understand conflict styles of self and of others
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Improve cross-functional team communication, trust, and cohesion
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Discover how personal habits, biases, and filters contribute to workplace conflict
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Uncover proven methods and processes for conflict identification, resolution, and mitigation
Talking Ish: A Conflict Communication Workshop
2-Hour or 4-Hour Option
Conducted in-person or virtually
At its core, conflict is a communication problem, and that communication problem can come as a result of verbal or nonverbal communication breakdowns. Under pressure, we may all say some 'ish that can introduce conflict or make it significantly worse.
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Though communication is referred to as a soft skill, it remains quite a complex skill to master.
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This workshop takes attendees into the mind of a hostage negotiator and exposes them to the dynamic art of conflict communication. Attendees will learn to identify the squeamish conversations, foolish statements, and bullish language that contribute to conflict in the workplace
Key Takeaways & Learning Objectives:
Develop the communication skills necessary to deliver an ideal message in less-than-ideal circumstances:
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Uncover proven techniques & strategies to establish instant rapport with anyone
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Discover how to interpret body language and how to draw out unspoken thoughts
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Learn to decode communication by simplifying the complexities of kinesics, proxemics, paralinguistics, & heuristics
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Learn our four-step process for effective listening during conflict
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Build the confidence and courage to speak up during contentious conversations
"Ryan Dunlap spoke at our conference and he was phenomenal! He tailored his message for our group and it was extremely helpful information for our profession. He is an excellent communicator and provided relatable examples. Several people who attended stated that he was one of the best speakers we have ever had!"
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Conflict Resolution
conflict management
Enneagram
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- E. Smith - Pre-Certification Training Instructor
Georgia Association of Professional Process Servers
"Ryan has an uncanny ability to take a complex issue and make it palatable for individual consumption. He can talk to a group of five-year-olds or the most seasoned academic, keep them engaged, and never lose the point of his message. Ryan has the knowledge, skill and experience of law enforcement to back up what he’s saying, combined with the compassion to deal with and discuss uncomfortable subjects."
Conflict Resolution
conflict management
Enneagram
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- A. Carruthers, CMP - Events Director and Strategist
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"We had the distinguished honor of having Ryan speak at our recent continuing education seminar. From the moment he started speaking he had the audience’s attention and an immediate connection. He imparted humor, his own life experiences and his years of specialized training to give us the tools necessary to handle situations and interactions with others. I would highly recommend Ryan Dunlap to speak at your next event, you will not regret it!"
Conflict Resolution
conflict management
Enneagram
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- J. Rauser - President
Diversified Legal Services, Inc.