University at Buffalo · Micro-Credential
Conflict ManagementCertification
Learn to understand, manage, and resolve conflict in all its forms across the modern workplace, with Ryan as your lead facilitator. Delivered live online for leaders worldwide.
About the Program
Go beyond negotiation. Understand why conflict happens.
Conflict is a constant in every organization, and it grows more complex as leaders navigate AI disruption, restructuring, personality clashes, operational breakdowns, and cultural and generational differences.
This certification builds a deeper understanding of why conflict happens and how to resolve it. Grounded in communication and the psychological and sociological dynamics of conflict, you’ll learn to solve problems within yourself, your team, and your organization with composure, clarity, and skill.
The program is fully virtual and synchronous. You’ll join live, interactive sessions online alongside a global cohort of leaders, from wherever you work.
Who Should Enroll
Built for leaders who carry the conflict
Managers and Leaders
Address team conflict with greater confidence and skill.
Executives
Lead through change and disruption as a senior professional.
Global Professionals
Work effectively across cultures, geographies, and generations.
Program Content
Six modules. One integrated system.
- 01
Module 1
Sources of Conflict
The sources and dynamics of workplace conflict.
- 02
Module 2
Self-Management
Self-awareness and self-management under pressure.
- 03
Module 3
Communication
Communication styles, personality, and misalignment.
- 04
Module 4
Culture and Generations
The cultural and generational dimensions of conflict.
- 05
Module 5
Power and Escalation
Power, social norms, and how conflict escalates.
- 06
Module 6
Resolution
Facilitating resolution and transforming conflict into growth.
You’ll Learn To
- Recognize the true sources of conflict before they escalate
- Manage your emotions and stay composed under pressure
- Diagnose the systemic issues behind recurring conflict
- Design systems that address issues without harming people
- Apply an integrated conflict management system to real challenges
- Move beyond resolving conflict to transforming it into growth
In Partnership With
University at Buffalo School of Management
The certification is offered through the School of Management’s Center for Leadership and Global Impact, so you learn directly from Ryan with the credibility of a university credential behind you.
Cohorts bring together leaders from around the world, and every participant applies what they learn to a real conflict challenge in their own organization.
Join the Waitlist
Be first in for the 2027 cohort
Dates for the next cohort are coming soon. Join the waitlist and you’ll be the first to know when registration opens.
Questions
Frequently asked
How do I join?
Join the waitlist on this page. When the 2027 dates are set, everyone on the list will be the first to receive registration details.
Is the program online?
Yes. It’s a virtual, synchronous program delivered live online, so leaders around the world can take part together. It’s designed for working professionals, and we understand your workload. Sessions are two hours each, and assignments are built to fit alongside a full-time role.
Are sessions recorded?
No. Sessions are delivered live on Zoom. You can miss up to one class and catch up with notes from a member of your cohort.
Will I earn a credential?
Yes. When you complete the program, you’ll earn a University at Buffalo micro-credential and a digital badge with the UB crest.
Is there discounted pricing for UB faculty, staff, and students?
Yes. Contact mgt-clgi@buffalo.edu for discount pricing.