top of page


Real Tact Model

Building Conflict-Competent Leaders

Our Model

All of our programs are centered around our custom conflict framework, The Real Tact Model™.

Developed around 3 pillars and 8 key skills, The Real Tact Model™ provides leaders with a practical framework to better understand how their own levels of self-awareness, self-confidence, and self-control can influence how they show up and affect others.

What makes The Real Tact Model™ unique is its multidisciplinary design that combines principles of strategic communication and academic research with the best practices of hostage negotiations, high-stakes interrogations, and crisis intervention.


You've Got 'ish to do!

The Real Tact Model™ is centered around a leader's ability to demonstrate mastery of three core pillars & eight key skills.

Leaders have two responsibilities; leading themselves & leading others. Especially in times of conflict, one of these leadership behaviors is dependent on the other; leaders who cannot lead themselves well will struggle to lead others.


The three core pillars of conflict competence outline the potential positive & negative implications of being an unbalanced leader.


Leaders who lack balance across each of these core pillars will be ineffective under pressure.

3 Pillars Venn Diagram White trans.png

Understanding the 3-Pillar Framework

Leaders with limited self-awareness lead blindly, while those with too much may become anxious, critical of themselves, and detached.


Leaders with limited self-confidence lead insecurely, while those with too much may become arrogant, critical of others, and ignorant. 


Leaders with limited self-control lead unpredictably, while those with too much may become rigid, stagnant, and disguised.

Leaders who are able to balance all three pillars are best positioned to effectively leverage the 8 skills of the Real Tact Model™.

Our Philosophy

Image by Rohan Makhecha

Our philosophy is simple. You can't resolve conflict with others until you learn to resolve the conflict within yourself.

Given the right circumstances, environmental conditions, pressures, external factors, or triggers, we all have the potential to do and say some 'ish that might feed conflict, even when we intend to resolve it.


The Real Tact Model ™ was created with this truth in mind. By helping leaders to gain self-awareness, confidence, and control for themselves, they are able to improve how they show up & positively influence others to work during conflict.

bottom of page