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The Real Tact Model


A framework for building conflict competency.

Our Model

Developed around 3 pillars and 8 key skills, The Real Tact Model® provides leaders with a practical framework to better understand how their own levels of self-awareness, self-confidence, and self-control can influence how they show up and affect others.

What makes The Real Tact Model® unique is its multidisciplinary design that combines principles of strategic communication and academic research with the best practices of hostage negotiations, high-stakes interrogations, and crisis intervention.

The Real Tact Model® is centered around a leader's ability to demonstrate mastery of 3 core pillars and 8 key skills.

In times of conflict, a leader's ability to lead others is dependent on their ability to lead themselves.

Leaders who are unable to balance their self-awareness, self-confidence, and self-control may lead blindly, insecurely, and unpredictably. 

Likewise, leaders who can balance all three pillars are best positioned to communicate and lead tactfully by effectively leveraging the 8 key skills of the Real Tact Model®

Real Tact Model Updated - 3 Pillars

You've Got 'ish to do!

The 8 key skills of The Real Tact Model® represent the most common ways leaders invite conflict, tension, and misunderstanding into their relationships, teams, and organizations.

Real Tact Model Updated 8 Skills

Our Philosophy

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Our philosophy is simple. You can't resolve conflict with others until you learn to resolve the conflict within yourself.

Given the right circumstances, environmental conditions, pressures, external factors, or triggers, we all have the potential to do and say some 'ish that might feed conflict, even when we intend to resolve it.


The Real Tact Model ® was created with this truth in mind. By helping leaders to gain self-awareness, confidence, and control for themselves, they are able to improve how they show up & positively influence others to work during conflict.

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